Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide the receipt or other proof of purchase.

How to Start a Return

To initiate a return, please contact us at christianhazaqabusiness@gmail.com.

If your return request is approved, we will provide instructions on how and where to send your package. Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels unless required by applicable law or if the return is due to our error (such as receiving the wrong or defective item).

Items returned without first requesting a return will not be accepted.

If you have any questions regarding your return, you can contact us at christianhazaqabusiness@gmail.com.

Damages and Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care products (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about whether your item qualifies for a return.

Additionally, sale items and gift cards are non-refundable and cannot be returned.

Exchanges

The quickest way to receive a different item is to return your original purchase (subject to approval) and place a new order separately once your return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without providing a justification, in accordance with applicable consumer protection laws.

Returned items must be in the same condition in which they were received, unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase.

Unless otherwise required by applicable law, customers are responsible for the cost of returning the goods.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at christianhazaqabusiness@gmail.com.